Delivery Types and Times
TRASATLANTIC SKIN BRANDS LTD
If You Want to Return an Item it is Necessary to Follow These Steps:
a) Contact us at email@example.com.
b) Tell us the reason for the return including:
- Items that are Defective or Damaged. TRASATLANTIC SKIN BRANDS LTD will send you a new product upon receipt of the defective product at our warehouse. If you prefer a refund, this will be for the amount you paid at time of purchase, and sometimes differs from the current price of the product. Refund will be by the same method of payment you used for your online purchase.
- Mistaken Product. If a mistake is made and you are sent the wrong product, let us know and we will send you the correct item as soon as possible, advising date of receipt. Of course, all costs will be at our expense.
- Other Non-justified Reasons. At TRASATLANTIC SKIN BRANDS LTD we receive the return of new, unopened, unused, items in their original packaging, as stipulated in current legislation.
- Our Customer Care team is at your disposal to ensure you are completely satisfied with your purchase.
Once we receive your package, we will check the state of the items and we will exchange, or refund said returned products. In these cases, TRASATLANTIC SKIN BRANDS LTD shall not assume any shipping charges or costs caused by the return. Note that TRASATLANTIC SKIN BRANDS LTD does not accept returns sent freight collect or COD. Refunding may take from 3 to 20 business days after we receive your returned item at our warehouse. In the event that the item you purchase is not available, we shall refund the price of the item.
Refunds in Case of Payment by Bank Wire