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Casmara UK Cosmetic skin care

Return Policy

CHANGES AND/OR RETURN OF PURCHASED ITEMS

Delivery Types and Times

TRASATLANTIC SKIN BRANDS LTD
13193733
EORI: GB372269482000

Mail Address

1078 Green Lane
Dagenham
London
RM8 1BP.

Email

contact@casmaramask.co.uk

TIF

+44 (0) 7957 323970

If You Want to Return an Item it is Necessary to Follow These Steps:

a) Contact us at contact@casmaramask.co.uk.
b) Tell us the reason for the return including:

  • Items that are Defective or Damaged. TRASATLANTIC SKIN BRANDS LTD will send you a new product upon receipt of the defective product at our warehouse. If you prefer a refund, this will be for the amount you paid at time of purchase, and sometimes differs from the current price of the product. Refund will be by the same method of payment you used for your online purchase.
  • Mistaken Product. If a mistake is made and you are sent the wrong product, let us know and we will send you the correct item as soon as possible, advising date of receipt. Of course, all costs will be at our expense.
  • Other Non-justified Reasons. At TRASATLANTIC SKIN BRANDS LTD we receive the return of new, unopened, unused, items in their original packaging, as stipulated in current legislation.
  • Our Customer Care team is at your disposal to ensure you are completely satisfied with your purchase.
Other Information of Interest:
You must indicate the product you wish to return or exchange on the delivery note and include it in your package. If you cannot find it, go to My Orders section in My Account section, select your order and print it. If you are not registered, go to the Order section and enter your email and your order number. Returned items must be in the same condition as when they were received.

Once we receive your package, we will check the state of the items and we will exchange, or refund said returned products. In these cases, TRASATLANTIC SKIN BRANDS LTD shall not assume any shipping charges or costs caused by the return. Note that TRASATLANTIC SKIN BRANDS LTD does not accept returns sent freight collect or COD. Refunding may take from 3 to 20 business days after we receive your returned item at our warehouse. In the event that the item you purchase is not available, we shall refund the price of the item.

Refunds in Case of Payment by Bank Wire

Did you pay for the item by means of a bank wire? In these cases, we will need your bank details for the refund. To this end, you will need to contact TRASATLANTIC SKIN BRANDS LTD Customer Service.
Right of Withdrawal
According to rules and conditions applicable to Remote Purchasing, customers in the United Kingdom have 14 working days from the date of receipt of their order, to exercise their right to cancel their purchase.
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